Article ID: 974038 - View products that this article applies to.
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Consider the following scenario:
In this scenario, you may encounter the following error message after starting Windows Setup:
Windows cannot install required files. Make sure all files required for installation are available, and restart the installation.
This behavior may occur when you are installing from DVD media, and you load a new driver for the storage controller that the DVD drive is attached to.
This behavior occurs because after installing the new driver, it is possible that the drive letter for the DVD drive may change. If the drive letter changes, Windows is no longer able to find the disc in order to continue with setup.
To work around this problem, do not install the third party storage driver during Windows Setup. Instead, run Windows setup using the drivers provided with Windows. After Windows Setup completes, you may install the third party storage driver using Device Manager.
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Article ID: 974038 - Last Review: January 15, 2015 - Revision: 2.0