Article ID: 974946 - View products that this article applies to.
Consider the following scenario:
Could not connect to a directory server. If the problem continues, contact technical support for your organization.
Note There are two display line buttons available at the top of the Address Book search result window. You can click any one of them to switch between a Single Line display and a Multiple Lines display.
This error message occurs because LDAP queries occur for the Address Book search. In the multiple GC servers' environment, the LDAP queries for the Address Book search may use a cookie. The cookie is issued by one GC server to communicate with another GC server when you change the display line for the search results.
To resolve this problem, install the following update rollup:
(https://support.microsoft.com/kb/972076/ )Description of Update Rollup 2 for Exchange Server 2007 Service Pack 2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 974946 - Last Review: January 22, 2010 - Revision: 1.0