When trying to activate you get 0xC004F074 with description "The Key Management Server (KMS) is unavailable"
0xC004F074 with description "The Key Management Server (KMS) is unavailable"
At the same time the following entries may get logged in the KMS Event Log on KMS Client and KMS Host
In the application event log on KMS Client you see the following event:
Log Name: Application
Event ID: 12288
Task Category: None
The client has sent an activation request to the key management service machine.
0xC004F06C, 0x00000000, <KMS Host FQDN>:1688, 36f27b39-2fd5-440b-be67-a09996d27a38, 2010/09/29 17:52, 0, 2, 41760, 68531fb9-5511-4989-97be-d11a0f55633f, 5
In the application event log on KMS Host you see the following event:
Log Name: Key Management Service
Event ID: 12290
Task Category: None
An activation request has been processed.
0xC004F06C,5,<KMS Client name>,36f27b39-2fd5-440b-be67-a09996d27a38,2010/9/29 21:46,0,2,41520,68531fb9-5511-4989-97be-d11a0f55633f
Most commonly we are seeing this when the KMS host is running on Windows Server 2003 or Windows Server 2008 and the KMS client is Windows 7 or Windows Server 2008 R2. An update is needed for the KMS host running on Windows Server 2003 and an update is needed for the KMS host running on Windows Server 2008 to be able to activate KMS clients that are Windows 7 or Windows server 2008 R2.
This error also can occur when there may be a time difference between the KMS client and KMS host machine.
The error 0xC004F06C listed in the info section may occur if the difference between system time on the client computer and the system time on the KMS host is more than 4 hours. We recommend that you use a Network Time Protocol (NTP) time source or the Active Directory service to synchronize the time between computers. Time is coordinated between the KMS host and the client computer in Coordinated Universal Time (UTC).
If you are running Windows Server 2008 as your KMS host you need this update:
Make sure that the system time on client and KMS host is the same.
The time zone that is set on the client computer does not affect Activation, since that is based on UTC time..
Run the following command to Resync the time on the Client
How to troubleshoot Volume Activation error codes on Windows 7, Windows Server 2008 and Windows Vista-based computers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.
Article ID: 974998 - Last Review: 02/22/2011 19:38:00 - Revision: 4.1
- kbrapidpub kbnomt KB974998