Article ID: 975351 - View products that this article applies to.
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When a program such as the Werfault.exe program tries to generate a triage dump file on a computer that is running Windows Server 2008 R2 for Itanium, you encounter an unexpected restart and then receive the following stop error:
Note This issue occurs when an application requests a nonfatal triage dump file.
STOP: 0x0000003B ( parameter1 , parameter2 , parameter3 , parameter4 )
Offsets in the triage dump file data structure are not 8-byte aligned. This causes the kernel-mode alignment faults on an IA-64 platform and triggers a stop code message that is mentioned in the "Symptoms" section.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, your computer must be running one of the following Windows operating systems:
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). The dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notesImportant Windows 7 and Windows Server 2008 R2 hotfixes are included in the same packages. However, only one of these products may be listed on the "Hotfix Request" page. To request the hotfix package that applies to both Windows 7 and Windows Server 2008 R2, just select the product that is listed on the page.
For all supported IA-64-based versions of Windows Server 2008 R2
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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Article ID: 975351 - Last Review: October 9, 2014 - Revision: 3.0