Exchange Server 2007 Unified Messaging incorrectly plays a nonbusiness hours greeting when someone call during holiday

SYMPTOMS
Consider the following scenario:
  • You have a computer that is running Microsoft Exchange Server 2007 Unified Messaging (UM).
  • You configure a custom nonbusiness hours welcome greeting and a custom holiday welcome greeting.
  • Someone call during the business hours on the holiday.
In this scenario, the callers hear both the nonbusiness hours greeting and the holiday greeting. However, the callers should only hear the holiday greeting when they call during the holiday.
CAUSE
This problem occurs because Exchange Server 2007 UM misses a condition set in the configuration of Auto Attendant.
RESOLUTION
To resolve this problem, install the following update rollup:
972076 Description of Update Rollup 2 for Exchange Server 2007 Service Pack 2
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about how to enable a custom nonbusiness hours welcome greeting on a Unified Messaging Auto Attendant, visit the following Microsoft Web site:

For more information about how to configure a holiday schedule for a Unified Messaging Auto Attendant, visit the following Microsoft Web site:
Properties

Article ID: 976137 - Last Review: 01/22/2010 22:29:19 - Revision: 1.0

Microsoft Exchange Server 2007 Service Pack 2

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