A domain controller that is running Windows Server 2003 may restart unexpectedly if the Name Service Provider Interface API is used to query user account information that contains non-English characters
- A user account is created in a Windows Server 2003-based domain.
- Some attribute values of this user contain non-English characters.
- An application or a service queries this user account information by using the Name Service Provider Interface API.
The system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\SYSTEM.
Time before shutdown: 00:00:30
The system process 'C:\WINDOWS\system32\lsass.exe' terminated unexpectedly with status code ErrorCode . The system will now shut down and restart.
Event Category: None
Event ID: 1015
Description: A critical system process, C:\WINDOWS\system32\lsass.exe, failed with status code ErrorCode. The machine must now be restarted.
- Microsoft Exchange Server 2003 is installed on a domain controller that is running Windows Server 2003.
- A user account is created on the domain controller. Its Display Name and Alias attributes contain non-English characters.
Note The Display Name field is located on the General tab and the Alias field is located on the Exchange General tab.
- An application, such as Microsoft Outlook queries for this user account information.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, the domain controller must be running Windows Server 2003 Service Pack 2 (SP2).
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2003 SP2
|File name||File version||File size||Date||Time||Platform|
For all supported Itanium-based versions of Windows Server 2003 SP2
|File name||File version||File size||Date||Time||Platform||SP requirement||Service branch|
For all supported x64-based versions of Windows Server 2003 SP2
|File name||File version||File size||Date||Time||Platform||SP requirement|
Article ID: 976361 - Last Review: 12/08/2009 16:42:15 - Revision: 1.0
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