You have a computer that is running Windows Vista Service Pack 1 (SP1) or Windows Server 2008.
On this computer, you try to print a Tagged Image File Format (TIFF) file that is in Windows Photo Gallery.
In the Print Settings, you set the orientation for the print job to Portrait or Landscape.
In this scenario, the TIFF file is printed in landscape orientation even if you set the orientation to Portrait in the Print Settings. Therefore, the image in the TIFF file may be shrunk to match the size of the landscape format.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To apply this hotfix, your computer must be running Windows Vista Service Pack 1 (SP1) or Windows Server 2008.For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
To use the hotfix in this package, you do not have to make any changes to the registry.
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). The dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, hotfixes that are listed on the Hotfix Request page may apply to only one of these operating systems. To request the hotfix package that applies to both Windows Vista and to Windows Server 2008, select the appropriate product that is listed on the page.
The files that apply to a specific product or milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:
Windows Vista SP1 and Windows Server 2008 SP1
Windows Vista SP2 and Windows Server 2008 SP2
The first release of Windows Server 2008 contains Service Pack ( SP1). Therefore, RTM milestone files only apply to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista SP1
For all supported x64-based versions of Windows Server 2008 and of Windows VistaSP1
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Additional file information
Additional file information for Windows Server 2008 and for Windows Vista
Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista