Article ID: 977008 - View products that this article applies to.
You access a mailbox by using Outlook Web Access (OWA) in a Microsoft Exchange Server 2007 environment. When you use the Italian version of the spelling checker in an email message, you may receive the following error message:
Additionally, the error report displays as follows: When this problem occurs, the W3wp.exe process crashes on the Exchange Server 2007 Client Access server together with an access violation error. Additionally, the following event is logged on the server:
Outlook Web Access encountered an unexpected error and was unable to handle your request.
To resolve this problem, download and then install Exchange Server 2007 Service Pack 3 from the following Microsoft website:
Download and install Exchange Server 2007 Service Pack 3
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
There is a similar article that resolves this problem. For more information about this article, click the following article number:
(https://support.microsoft.com/kb/968352 / )The W3wp.exe process crashes when you use the Italian version of the spelling checker on a message in Outlook Web Access in Exchange 2007
Article ID: 977008 - Last Review: August 30, 2010 - Revision: 4.0