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Description of the Office Word 2007 hotfix package (Word-x-none.msp, Wordconv-x-none.msp): December 15, 2009

This article describes the Microsoft Office Word 2007 issues that are fixed in the hotfix package that is dated December 15, 2009.

Issues that this hotfix package fixes

  • When an Office Word 2007 document that is located on a network share uses the Application.OrganizerCopy method, you receive the following error message:
    File not found
  • When you try to save a compare result document in Office Word 2007, Office Word 2007 crashes. This problem occurs when the version of Office Word 2007 is later than 12.0.6510.5000.

  • When you try to compare two Office Word 2007 documents that have content controls, you receive the following error message:
    Word was unable to compare the documents.
  • You create an Office Word 2007 document that is based on another document or a template that has a document property control. When you change the value of the document property control, the changes are not reflected in the property panel.

  • When you use the Mail Merge feature in Office Word 2007 to print a document on a computer that has 2007 Microsoft Office suite Service Pack 2 installed, distinct records are printed on the same physical page. This problem occurs when you try to print that document on a duplex printer.

  • In Office Outlook 2007, you open an e-mail message from a .pst file that is created in Office Outlook 2003. However, the body of the e-mail message is not displayed.

  • You have custom Office Word add-in templates (.dot files) that are created in Office Word 2003. When you load these templates or add-ins, a compile error is generated.

  • When you reply to or forward e-mail messages in Office Outlook 2007, some formatting is missing, or some fonts are automatically changed to other fonts.

    Originally, section style names in Word documents were saved as SectionN in Office HTML where N is the number of the section.

    After installing this Cumulative Update Package, tags for section style names will now be saved as WordSectionN.

  • In Office Word 2007, you cannot insert bullet points or numbers into the first or into the last paragraph in a grouped Rich Text content control.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must have 2007 Microsoft Office suite Service Pack 2 or 2007 Microsoft Office suite Service Pack 1 installed to apply this hotfix package. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949585 How to obtain the latest service pack for the 2007 Office suite

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

File nameFile versionFile sizeDateTimePlatform

Microsoft Windows Installer .msp file information

File nameFile versionFile sizeDateTimePlatform
Word-x-none.mspNot Applicable10,120,19220-Nov-200923:38Not Applicable
Wordconv-x-none.mspNot Applicable2,673,66420-Nov-200923:38Not Applicable

Word-x-none.msp information
File nameFile versionFile sizeDateTimePlatform

Wordconv-x-none.msp information
File nameFile versionFile sizeDateTimePlatform
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 977029 - Last Review: 09/14/2010 02:43:00 - Revision: 2.0

Microsoft Office Word 2007

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