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The icon of an offline file that you changed in offline mode always indicates that synchronization is successful even when the synchronization fails on a client computer that is running Windows 7

SYMPTOMS
Consider the following scenario:
  • You are using client-side caching (CSC) on a client computer that is running Windows 7.
  • When the client computer is offline, you change an offline file in Windows Explorer.
  • After the client computer comes back online, you synchronize the offline file to the file server in Windows Explorer.
In this scenario, even when the synchronization fails, the icon of the offline file in Windows Explorer always indicates that the synchronization is successful. Additionally, you do not receive notification about the synchronization failure.


Notes
  • When this problem occurs, visit Sync Center to check the synchronization status.
  • To synchronize an offline file to the file server in Windows Explorer, right-click the offline file, click Properties, click the Offline Files tab, and then click Sync now.
RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows 7.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Cscsvc.dll6.1.7600.20573544,25612-Nov-200919:56x86
Microsoft-windows-offlinefiles.mofNot Applicable1,77613-Jul-200920:25Not Applicable
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Cscsvc.dll6.1.7600.20573689,15212-Nov-200920:01x64
Microsoft-windows-offlinefiles.mofNot Applicable1,77613-Jul-200920:20Not Applicable

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about file sharing and offline file improvements, visit the following Microsoft Web site:
Properties

Article ID: 977397 - Last Review: 10/07/2011 14:55:00 - Revision: 3.0

  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • kbexpertiseadvanced kbfix kbautohotfix kbsurveynew kbqfe KB977397
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