In the Research pane in an Office application, a service is listed two times, or a service returns no result

  • Article
  • Applies to:
    Office 2013

Symptoms

In a Microsoft Office application, you encounter the following issues.

Issue 1

When you view the list of available services in the Research pane, some services are listed two times.

Issue 2

When you try to query a service in the Research pane, the service returns no result.

Resolution

fix Issue 1

If you want to remove the duplicate services from the list of available services, use one of the following methods:

  • Click the Get updates to your service link at the bottom of the Research pane, and then follow the instructions. This update process deletes the unnecessary registry subkeys from your computer.

  • For Office 2010, Remove the following registry subkeys:

    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{5ECE69BA-86F3-43f1-B120-E16447CBD2F7}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{65D2E288-904F-44b2-B48E-7EC277110D14}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{89B7F815-F3B1-4e57-8AFE-31FE4F5A05F4}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{818435D0-0F60-401d-A48D-C677372AA835}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{F7779C45-973D-45e7-BEB5-E76F40BD0F78}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{D446B35F-9661-4f71-A8FC-2D7D616EA293}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{585D6C55-32A2-4e14-B287-5B0BA7088E00}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{367320E9-4519-4da9-B378-7D558B634090}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{367320E9-4519-4da9-B378-7D558B634090}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{454B7253-3F40-4ff6-9C2C-14DDA1204C4C}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{F6898356-C963-4ada-9221-213AE4DF445D}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{AE88164D-E0DF-4bc6-9B31-4399E9B4E5C5}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{3025A91E-BDA1-4afc-93A0-C8FFA8ED2003}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{C8AB1768-BC24-4789-B87B-33ABA88A8975}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{ECBB7553-2128-4f1c-AAFA-C2F1D6C901BD}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{76848043-AC37-46a4-9654-C87D1B32E406}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{367320E9-4519-4da9-B378-7D558B634090}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{9F872FAC-E33A-47c8-AD04-3B1CEB171DC5}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{DFB0BD92-AC11-4e6f-BDA7-A416B6DA7414}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{ED0B84FD-3B80-47df-AFA9-8B54E8BFEA2F}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{AA117635-24C0-496c-BB57-5D6C9D59D642}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{211A92DA-DED2-4661-AE87-2922D1E2B469}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{E448A4AB-4ACF-4ccf-A365-F6A63BF534C5}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{C4377FE1-C723-41ce-9762-BA586264C55D}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{3512B6DB-8584-4c67-B0DF-EDD2336DB9F9}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{D7AA4AAD-77E7-4395-ACD0-9BC433D7AD65}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{F0E4682C-D691-4aa1-889F-42695D10AB3C}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{7BDFFF98-CE78-44db-AFA2-E346A772AEEC}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{F2E268F1-CE89-462f-AFBD-FD9BD89EAA1F}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{713E807F-7120-4875-919B-96BAA6ED8623}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{E475B1FE-0503-4930-8363-2677B46620C1}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{482E0230-8560-41fe-8584-07B3959847DA}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{934E2429-BC83-4ffb-B3A2-6761EC6870DE}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{5B6013C8-5C36-47d4-9AC0-22DBC558E5CB}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{2EF9BA38-C64D-4d08-8287-EB9B2F34D0E9}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{431EDE57-B54B-49fb-A944-76201F746749}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{67D50A84-401A-42c1-801A-029435E34615}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{FBEEEE40-FB96-4a4b-9D02-D293FF69FC07}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{C8DF8ECA-78C5-4073-88D0-A24585AB987A}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{A9167F26-9553-416d-B94E-1F6D9A2EEC3C}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{DA0B6D82-B161-4190-8878-AA5D07F94C9F}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{E13847DA-E186-427a-94D0-AA01163D80CE}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{6AEF5596-203D-4817-A17B-8A4810BF5D33}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{05EA20D9-18DC-4446-A9F8-F6C5161357CE}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{19BC3378-2319-4C50-990A-17600534DFF9}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{B5D49EBC-FE1A-445B-9517-A83E91E2D73A}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{C41C2E15-6852-4EA4-82D2-12E88D3E1E9F}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{8D650B1E-285A-4868-8AA6-B089C994ABE5 }
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{8B0C3669-CA5C-42AD-8FF7-B05E7ADE2242}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}\{C8ED648C-A5ED-4402-A55D-921D1CF1079A}

  • For Office 2013, remove all of the subkeys under the following registry entry:

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\

  • If you do not want to update the registry or you cannot update the registry, disable the service so that it does not appear in the list in the Researchpane. To do this, click the Research options link at the bottom of the Research pane, and then click to clear the check box that is next to the service name.

fix Issue 2

If the Research pane is not showing any available services and research sites, make sure you are connected to the internet, and then follow these steps:

  • lick the Research options link at the bottom of the Research pane.
  • Select Update/Remove.
  • lick Update
  • When the services have been updated, select Close.
  • lick the check box of the service name you want to add

Did this fix the problem?

Check whether the problem is fixed by viewing the list of available services or by querying the service in the Research pane. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact us by clicking the following link:

Contact support