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The message tracking task does not work in the Exchange Troubleshooting Assistant tool on an Exchange Server 2010 edge server

SYMPTOMS
When you use the message tracking task in the Microsoft Exchange Troubleshooting Assistant tool (Extra.exe) on a Microsoft Exchange Server 2010 edge server, you receive the following error message:
Unable to query the queue settings on		  Edge Box.User credentials may be incorrect, or there may be a problem with		  the		  power shell service on that computer. Error message: The process "ExTRA		  (PID=576) has been initialized as unknown multiple instance type		  un-expectedly.1.Reasons of this exception:1.For any product executeables,which will be		  shipped out of box, they should never use AD driver functionality without		  initializing its performance counter instance since we can NOT show a		  intuitive		  Perf Counter instance name here2.We don't need the validation for test assembly because we don't care for its		  performance counter missing;however,we definitely want to make sure it is		  under		  our control, so that we don't miss any out of bos product DLLs/EXEs.What to		  do		  avoid this exception: For any newly added exchange test executables which		  utilize AD perf,please add the executable name of the process into		  exclusion		  list in		  Microsoft.Exchange.Data.directory.globals.checkexchangetestexecutables
WORKAROUND
To work around this issue, use the Get-MessageTrackingLog cmdlet to track the messages in Exchange Management Shell on the Exchange Server 2010 edge server. For more information about the Get-MessageTrackingLog cmdlet, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/aa997573.aspx
RESOLUTION
This hotfix is scheduled to be included in Exchange Server 2010 Service Pack 1 (SP1).
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 977957 - Last Review: 12/18/2009 07:53:53 - Revision: 1.0

Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard

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