On a computer that is running a Dutch version of Windows 7, you start the TV Signal Setup Wizard in Windows Media Center. Then, you select Antenna as the TV signal type. In this situation, Windows Media Center crashes and you receive the following error message:
Media Center has stopped working.
If you click Show problem details in this error message, you see detailed information that resembles the following. This information indicates that the Ehshell.exe process has crashed.
Problem signature: Event id of the problem: CLR20r3 Problem signature 01: ehshell.exe Problem signature 02: 6.1.7600.16385 Problem signature 03: 4a5bccdc Problem signature 04: mscorlib Problem hand tokening 05: 188.8.131.52 Problem signature 06: 4a275af7 Problem signature 07: 261 Problem signature 08: f Problem signature 09: System.FormatException Version OS: 6.1.7600.2.0.0.768.3 Locale ID: <locale ID>
The problem signatures in this message vary, depending on the configuration of the computer. However, problem signature 01 is always "ehshell.exe."
This issue does not occur if you select Cable as the TV signal type.
How to obtain this update
The following files are available for download from the MicrosoftDownload Center:
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
To apply this update, your computer must be running Windows 7.
To use the update in this package, you do not have to make any changes to the registry.
You do not have to restart the computer after you apply this update.
update replacement information
This update does not replace a previously released update.
The Global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
For all supported x86-based versions of Windows 7
For all supported x64-based versions of Windows 7
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates