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The service calendar does not show service activities or regular appointments that begin before the display interval

SYMPTOMS
In the Service Activity view of the service calendar in Microsoft Dynamics CRM 4.0, service activities are not displayed if their scheduled start time is before the start date of the display interval. This problem occurs even though the service activity ends in the range of the display interval.

This problem also occurs for regular appointments in the Appointment and Service Activity view.
RESOLUTION
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Properties

Article ID: 978201 - Last Review: 01/20/2012 05:14:00 - Revision: 1.2

Microsoft Dynamics CRM 4.0

  • kbexpertiseinter kbfix kbautohotfix kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB978201
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