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Description of the Office Access 2007 hotfix package (Access-x-none.msp, Ace-x-none.msp): February 23, 2010

This article describes the Microsoft Office Access 2007 issue that is fixed in the Microsoft Office Access 2007 hotfix package that is dated February 23, 2010.

This article describes the following items about the hotfix package:
  • The issue that the hotfix package fixes.
  • The prerequisites for installing the hotfix package.
  • Whether you must restart the computer after you install the hotfix package.
  • Whether the hotfix package is replaced by any other hotfix packages.
  • Whether you must make any registry changes.
  • The files that the hotfix package contains.

Issue that this hotfix package fixes

  • When you open some databases in Run-time mode, Microsoft Office Access 2007 crashes. Additionally, you receive the following error message:
    Microsoft Office Access has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

    Note This issue occurs after you apply 2007 Microsoft Office suite Service Pack 2.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To install this hotfix, you must have 2007 Microsoft Office suite Service Pack 2 or 2007 Microsoft Office suite Service Pack 1 installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949585 How to obtain the latest service pack for the 2007 Office suite

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information
File nameFile versionFile sizeDateTimePlatform

Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTimePlatform
Access-x-none.mspNot Applicable5,188,60804-Feb-201000:53Not Applicable
Ace-x-none.mspNot Applicable4,473,34404-Feb-201000:53Not Applicable

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:


File nameFile versionFile sizeDateTimePlatform
Acwzlib.accdeNot applicable1,933,31214-Jan-201010:30Not applicable


File nameFile versionFile sizeDateTimePlatform


Article ID: 978402 - Last Review: 02/24/2010 02:55:42 - Revision: 1.0

  • Microsoft Office Access 2007
  • kbexpertiseinter kbbug kbautohotfix kbfix kbsurveynew kbqfe kbhotfixserver KB978402