Article ID: 978593 - View products that this article applies to.
Microsoft Exchange Server 2007 Service Pack 2 introduced a Volume Shadow Copy Service (VSS) plug-in to enable Windows Server 2008 to back up Exchange Server 2007 databases. If the Exchange Server 2007 databases reside on a volume mount point, Windows Server 2008 cannot back up these databases. When you try to back up these databases, you receive an error message that resembles the following:
Additionally, the Exchange Server database logs are not truncated as expected.
Application will not be able for recovery from this backup.
This issue occurs because Windows Server 2008 cannot determine the relative path for the volume shadow copy of the Exchange Server database files. This prevents the verification of the Exchange Server databases.
For more information about how to assign a volume mount point to a drive, visit the following TechNet Web site:
To resolve this issue, download and install Update Rollup 2 for Exchange Server 2007 Service Pack 2. For more information about Update Rollup 2, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/972076/ )Description of Update Rollup 2 for Microsoft Exchange Server 2007 Service Pack 2
PrerequisitesThe following list contains prerequisites for the update rollup:
Article ID: 978593 - Last Review: October 9, 2011 - Revision: 2.0