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Office Communicator 2007 R2 crashes when you move a contact to a specific group

SYMPTOMS
Microsoft Office Communicator 2007 R2 crashes when you perform one of the following actions:
  • Move a contact to a specific group.
  • Right-click a contact, and then click Tag for Status Change Alerts.
CAUSE
This problem occurs when the Oleacc.dll file is registered incorrectly.
RESOLUTION
To resolve this problem, apply the following update:
  • 976135 Description of the Communicator 2007 R2 cumulative update: January 2010
WORKAROUND
To work around this issue, follow these steps:
  1. Click Start, and then click Run.
  2. Type regsvr32 oleacc.dll in the Open box, and then click OK.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 978720 - Last Review: 01/07/2010 18:02:34 - Revision: 1.0

  • Microsoft Office Communicator 2007 R2
  • kbfix kbqfe kbexpertiseinter kbsurveynew kbprb KB978720
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