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Error message when you try to run a report while the Microsoft Dynamics CRM 4.0 client for Outlook is in "offline" status: "Error: An error has occurred"

SYMPTOMS
Assume that you have a computer that is running the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook in "offline" status. When you try run a report, you receive the following error message:
Error: An error has occurred.
This problem occurs if the following conditions are true:
  • In the user settings for Microsoft Dynamics CRM 4.0, you specify a format setting that is not "English (United States)."
  • The report is a parent report of a report. Additionally, the date parameter of the parent report is used in the child report.
  • The value that you specify for the date parameter of the report is a day after the twelfth of a month.
RESOLUTION
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes


This problem was originally fixed in Update Rollup 9 for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
977650Update Rollup 9 for Microsoft Dynamics CRM is available
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
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Article ID: 978872 - Last Review: 02/11/2010 16:36:29 - Revision: 1.0

Microsoft Dynamics CRM 4.0

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