You are currently offline, waiting for your internet to reconnect

You do not receive a warning message when a remote desktop connection fails from a Windows 7 or Windows Server 2008 R2-based computer

SYMPTOMS
Consider the following scenario:
  • In a local network, you have a Windows-based server that is configured as a certification authority (CA). Additionally, the computers within the local network trust the CA. Certificates that are issued by the CA are used in the remote desktop connection authentication process.
  • You have Computer A, that is running Windows 7 or Windows Server 2008 R2.
  • You have Computer B, that is located in the local network.
  • You start a remote desktop connection from Computer A to Computer B under either of the following conditions:
    1. Computer A is in the local network. The Windows-based server that acts as the CA is offline.
    2. Computer A is not in the local network. Additionally, this computer does not trust the CA.
In this scenario, the remote desktop connection is blocked. Additionally, you do not receive a warning of the certificate error from the remote desktop connection client.
RESOLUTION
To resolve this issue, apply the following hotfix on the computer from which you start the remote desktop connection. After you apply this hotfix, an error warning message is prompted in the scenario that is described in the Symptoms section. This warning message enables you to reestablish a connection to the remote computer.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.1.7600.20622131,58420-Jan-201007:01x86
Credssp.dll6.1.7600.2062217,40820-Jan-201007:01x86
Mstsc.exe6.1.7600.206221,034,24020-Jan-201007:01x86
Mstscax.dll6.1.7600.206222,703,36020-Jan-201007:01x86
Tsgqec.dll6.1.7600.2062236,86420-Jan-201007:02x86
Tspkg.dll6.1.7600.2062265,02420-Jan-201007:02x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.1.7600.20622158,72020-Jan-201007:31x64
Credssp.dll6.1.7600.2062222,01620-Jan-201007:32x64
Mstsc.exe6.1.7600.206221,098,24020-Jan-201007:30x64
Mstscax.dll6.1.7600.206223,152,38420-Jan-201007:34x64
Tsgqec.dll6.1.7600.2062244,03220-Jan-201007:35x64
Tspkg.dll6.1.7600.2062286,01620-Jan-201007:35x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.1.7600.20622339,96820-Jan-201006:15IA-64
Credssp.dll6.1.7600.2062249,66420-Jan-201006:15IA-64
Mstsc.exe6.1.7600.206221,660,41620-Jan-201006:14IA-64
Mstscax.dll6.1.7600.206226,086,14420-Jan-201006:15IA-64
Tsgqec.dll6.1.7600.2062297,79220-Jan-201006:15IA-64
Tspkg.dll6.1.7600.20622187,39220-Jan-201006:15IA-64
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot Applicable
File size1,459
Date (UTC)20-Jan-2010
Time (UTC)14:54
PlatformNot Applicable
File nameX86_3b0e1f44b8c3e2f1e66f86dfb891b415_31bf3856ad364e35_6.1.7600.20622_none_0f85551d18c1923b.manifest
File versionNot Applicable
File size704
Date (UTC)20-Jan-2010
Time (UTC)14:54
PlatformNot Applicable
File nameX86_eac5d7da10b2b83c707e9772d8a69f18_31bf3856ad364e35_6.1.7600.20622_none_420d6fa938b79ea7.manifest
File versionNot Applicable
File size1,093
Date (UTC)20-Jan-2010
Time (UTC)14:54
PlatformNot Applicable
File nameX86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7600.20622_none_c45606d41bd340af.manifest
File versionNot Applicable
File size12,010
Date (UTC)20-Jan-2010
Time (UTC)08:44
PlatformNot Applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20622_none_4e7a22f99b5acbdc.manifest
File versionNot Applicable
File size20,880
Date (UTC)20-Jan-2010
Time (UTC)08:47
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20622_none_308bdd213feb725b.manifest
File versionNot Applicable
File size131,498
Date (UTC)20-Jan-2010
Time (UTC)08:48
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_2ee196d1fb0c0cdaec9513eb4e528dc6_31bf3856ad364e35_6.1.7600.20622_none_e2dbb85178f2ddc1.manifest
File versionNot Applicable
File size1,056
Date (UTC)20-Jan-2010
Time (UTC)14:54
PlatformNot Applicable
File nameAmd64_6d6972a628805d2346a4459ca5f5ed5c_31bf3856ad364e35_6.1.7600.20622_none_d9378d91c2532540.manifest
File versionNot Applicable
File size1,838
Date (UTC)20-Jan-2010
Time (UTC)14:54
PlatformNot Applicable
File nameAmd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7600.20622_none_2074a257d430b1e5.manifest
File versionNot Applicable
File size12,014
Date (UTC)20-Jan-2010
Time (UTC)07:58
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20622_none_aa98be7d53b83d12.manifest
File versionNot Applicable
File size20,886
Date (UTC)20-Jan-2010
Time (UTC)08:03
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20622_none_8caa78a4f848e391.manifest
File versionNot Applicable
File size131,504
Date (UTC)20-Jan-2010
Time (UTC)08:05
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,689
Date (UTC)20-Jan-2010
Time (UTC)14:54
PlatformNot Applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20622_none_b4ed68cf8818ff0d.manifest
File versionNot Applicable
File size13,023
Date (UTC)20-Jan-2010
Time (UTC)08:39
PlatformNot Applicable
File nameX86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7600.20622_none_c45606d41bd340af.manifest
File versionNot Applicable
File size12,010
Date (UTC)20-Jan-2010
Time (UTC)08:44
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20622_none_308bdd213feb725b.manifest
File versionNot Applicable
File size131,498
Date (UTC)20-Jan-2010
Time (UTC)08:48
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_08913e6d1551a8ddbd3aa3a1ca26980f_31bf3856ad364e35_6.1.7600.20622_none_5512739900968051.manifest
File versionNot Applicable
File size1,054
Date (UTC)20-Jan-2010
Time (UTC)14:54
PlatformNot Applicable
File nameIa64_5895692205a75e93064a7c44f4d23e3b_31bf3856ad364e35_6.1.7600.20622_none_6dd833ffda749a46.manifest
File versionNot Applicable
File size1,835
Date (UTC)20-Jan-2010
Time (UTC)14:54
PlatformNot Applicable
File nameIa64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7600.20622_none_c457aaca1bd149ab.manifest
File versionNot Applicable
File size12,012
Date (UTC)20-Jan-2010
Time (UTC)08:01
PlatformNot Applicable
File nameIa64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20622_none_4e7bc6ef9b58d4d8.manifest
File versionNot Applicable
File size20,883
Date (UTC)20-Jan-2010
Time (UTC)08:03
PlatformNot Applicable
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20622_none_308d81173fe97b57.manifest
File versionNot Applicable
File size131,501
Date (UTC)20-Jan-2010
Time (UTC)08:04
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,684
Date (UTC)20-Jan-2010
Time (UTC)14:54
PlatformNot Applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20622_none_b4ed68cf8818ff0d.manifest
File versionNot Applicable
File size13,023
Date (UTC)20-Jan-2010
Time (UTC)08:39
PlatformNot Applicable
File nameX86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7600.20622_none_c45606d41bd340af.manifest
File versionNot Applicable
File size12,010
Date (UTC)20-Jan-2010
Time (UTC)08:44
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20622_none_308bdd213feb725b.manifest
File versionNot Applicable
File size131,498
Date (UTC)20-Jan-2010
Time (UTC)08:48
PlatformNot Applicable
Properties

Article ID: 979443 - Last Review: 02/08/2010 18:09:51 - Revision: 1.0

  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • kbexpertiseinter kbprb kbsurveynew kbhotfixserver kbautohotfix kbqfe kbfix KB979443
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