The read receipt is not returned to a delegate in Office Outlook 2003

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
In Microsoft Office Outlook 2003, when a delegate sends an e-mail message that requires a read receipt on behalf of other users, the read receipt is returned only to the other users. The read receipt is not returned to the delegate.
RESOLUTION
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To resolve this problem, apply hotfix package 980998, and then enable the hotfix package. To do this, follow these steps:
  1. Apply hotfix package 980998.
    980998 Description of the Office Outlook 2003 hotfix package (Outlook.msp): February 25, 2010
  2. Enable the hotfix package. To do this, follow these steps:
    1. In Windows Vista, Click Startthe Start button, type regedit in the Start Search box, and then press ENTER.

      User Account Control permission If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.

      In Windows XP, click Start, click Run, type regedit in the Open box, and then click OK.
    2. Locate and then click the following registry subkey:
      HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\Mail
    3. On the Edit menu, point to New, and then click DWORD Value.
    4. Type ReadReceiptsToDelegate, and then press ENTER.
    5. Right-click ReadReceiptsToDelegate, and then click Modify.
    6. In the Value data box, type 1, and then click OK.
    7. Exit Registry Editor.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 980039 - Last Review: 12/12/2015 03:28:58 - Revision: 3.1

Microsoft Office Outlook 2003

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