You are currently offline, waiting for your internet to reconnect

A MAPI application that is used to access Exchange Server 2010 mailboxes crashes when the application accesses an address book

This article has been archived. It is offered "as is" and will no longer be updated.
You have a client application that uses MAPI to access Exchange Server 2010 mailboxes. The MAPI application is set in the CONNECT_USE_ADMIN_PRIVILEGE flag. When the MAPI application try to access an address book, such as global address list (GAL), the MAPI application crashes.
This problem occurs because Exchange Server 2010 returns a "0x80040102 NotSupported" error message when the CONNECT_USE_ADMIN_PRIVILEGE flag is used. This error causes the MAPI application to crash.
To resolve this problem, install the following update rollup:
982639 Description of Update Rollup 4 for Exchange Server 2010
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1, visit the following Microsoft website:
The CONNECT_USE_ADMIN_PRIVILEGE flag is a predefined flag in the PR_PROFILE_CONNECT_FLAGS property. For more information about the PR_PROFILE_CONNECT_FLAGS property, visit the following Microsoft website:
For more information about the CONNECT_USE_ADMIN_PRIVILEGE flag, visit the following Microsoft website:

Article ID: 980353 - Last Review: 12/12/2015 03:31:01 - Revision: 2.0

Microsoft Exchange Server 2010 Standard, Microsoft Exchange Server 2010 Enterprise

  • kbnosurvey kbarchive kbfix kbhotfixrollup kbqfe kbexpertiseinter kbsurveynew KB980353