The Exchange Transport service on an Exchange Server 2010 server crashes when a certain message is processed

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Consider the following scenario:
  • You configure journaling on a Microsoft Exchange Server 2010 server.
  • You configure a transport agent to access email message attachments on the Exchange Server 2010 server.
In this scenario, the Microsoft Exchange Transport service on the server crashes continuously when a certain message is processed. Additionally, the mail flow to the server is blocked.

Note Disable journaling or disable the transport agent on the server to avoid a crash.
This problem occurs because a StackOverflowException exception occurs.
To resolve this problem, install the following update rollup:
982639 Description of Update Rollup 4 for Exchange Server 2010
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about journaling, visit the following Microsoft website:
For more information about transport agents, visit the following Microsoft website:

Article ID: 980364 - Last Review: 12/12/2015 03:31:13 - Revision: 2.0

Microsoft Exchange Server 2010 Standard, Microsoft Exchange Server 2010 Enterprise

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