Article ID: 980725 - View products that this article applies to.
In a Microsoft Exchange Server 2007 environment, you try to move messages from one mailbox folder to another mailbox folder. However, the messages disappear if you move the messages by using Microsoft Office Outlook in cached mode. If you move the messages by using Outlook in online mode or by using Outlook Web Access (OWA), the move operation does not finish. Additionally, you receive one of the following error messages:
This issue occurs when the mailbox folder which you try to move the messages to was configured as a managed folder in Exchange Server 2007. However, the mailbox folder was changed to an un-managed folder afterwards. This change does not set the ptagProvisionedFid property of the folder correctly. Therefore, prevents you to move the messages to the un-managed folder.
To resolve this problem, install the following update rollup:
(https://support.microsoft.com/kb/2279665/ )Description of Update Rollup 1 for Exchange Server 2007 Service Pack 3
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about a managed folder, visit the following Microsoft website:
General information about a managed folder
Article ID: 980725 - Last Review: September 9, 2010 - Revision: 2.0