Article ID: 981243 - View products that this article applies to.
On a server that is running Microsoft SharePoint Foundation 2010 or Microsoft SharePoint Server 2010, the execution of the Performance Counters - Database Servers diagnostic provider timer job does not run. And, you receive the following error message:
The network path was not found: Please ensure that the database server is available and that the SharePoint Timer service account is a member of the Performance Monitor Users group on the database server.
This issue occurs for one of the following reasons:
To resolve this issue, use the following methods in the order that they are presented.
Method 1: Add the SharePoint Timer service account to the Performance Monitor Users group
Method 2: Start Remote Registry Service on database server
Method 3: Make sure that the RPC port is open on the database serverFor more information about how to configure the RPC port, TCP 135, on the database server, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/179442/ )How to configure a firewall for domains and trusts
(https://support.microsoft.com/kb/832017/ )Service overview and network port requirements for the Windows Server system
Article ID: 981243 - Last Review: September 22, 2011 - Revision: 4.0