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The Office Communications Server 2007 R2 Outside Voice Control service crashes if Unified Communications Application Services triggers Event ID 32019

SYMPTOMS
The Microsoft Office Communications Server 2007 R2, Outside Voice Control service crashes if Unified Communications Application Services triggers the following event:


Log Name: Office Communications Server
Source: OCS Application Server
Event ID: 32019
Task Category: (1055)
Level: Error
Description:
The application threw an exception when handling a settings event.
The application Microsoft.Rtc.Applications.Ccs was stopped because it threw the following exception while handling an event of type MSFT_SIPPoolSetting: System.ArgumentNullException: Value cannot be null.Parameter name: array at System.Array.ConvertAll[TInput,TOutput](TInput[] array, Converter`2 converter) at Microsoft.Rtc.Internal.CallControlServer.Core.Settings.TopologyConfigurationSection_ConfigurationChanged(Object sender, ConfigurationChangedEventArgs e) at Microsoft.Rtc.Hosting.ConfigurationSection.TriggerConfigurationChanged(ConfigurationChangedEventArgs e).
Cause: Unhandled exception.
Resolution:
Check the events prior to this to resolve the unhandled exception.

RESOLUTION
To resolve this problem, install the following update rollup:
980372 Description of the cumulative update package for Office Communications Server 2007 R2, Outside Voice Control: April 2010
After you apply this update, a check is added to check the pool list against Null values before the pool list is consumed.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 981268 - Last Review: 10/06/2011 19:00:00 - Revision: 2.0

Microsoft Office Communications Server 2007 R2 Enterprise Edition, Microsoft Office Communications Server 2007 R2 Standard Edition

  • kbfix kbexpertiseinter kbqfe kbsurveynew KB981268
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