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Stop error code 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA) in Windows Server 2003 SP2

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.
Symptoms
On a computer that is running Windows Server 2003 Service Pack 2 (SP2), you may receive the following Stop error:
Stop 0x00000050 ( parameter1 , 0, parameter3 , parameter4 ) PAGE_FAULT_IN_NONPAGED_AREA
Note
  • The parameters in this error messages vary, depending on the configuration of the computer.
  • Not all "0x00000050" Stop errors are caused by this issue.
Cause
This issue occurs because the Windows Manager and the Windows Graphics Device Interface (GDI) operate on the same device context (DC) in different threads. They do not synchronize their access to a display device correctly. This behavior may cause a race condition in the Multiuser Win32 driver (Win32k.sys). When this race condition occurs, the Windows GDI accesses a display object that has been deleted by the Windows Manager. Therefore, you receive the Stop error message that is mentioned in the "Symptoms" section.
Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your must be running Windows Server 2003 Service Pack 2 (SP2) on your computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2003 file information notes
  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2003
File nameFile versionFile sizeDateTimePlatform
Win32k.sys5.2.3790.46811,863,68018-Mar-201018:15x86
For all supported x64-based versions of Windows Server 2003
File nameFile versionFile sizeDateTimePlatform
Win32k.sys5.2.3790.46814,548,60818-Mar-201018:11x64
For all supported IA-64-based versions of Windows Server 2003
File nameFile versionFile sizeDateTimePlatform
Win32k.sys5.2.3790.46815,594,11218-Mar-201018:10IA-64
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 981471 - Last Review: 10/09/2014 12:14:00 - Revision: 6.0

  • Microsoft Windows Server 2003 Service Pack 2
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • kbmdd kbexpertiseadvanced kbautohotfix kbfix kbsurveynew kbqfe KB981471
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