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Your fax service provider is not recognized as a valid fax service when you try to send a document as an Internet Fax in Office Click-to-Run 2010

SYMPTOMS
Consider the following scenario:
  • You have Microsoft Office Click-to-Run 2010 installed on the computer.
  • You try to send a document as an Internet Fax.
In this scenario, your fax service provider is not recognized as a valid fax service.
CAUSE
This issue occurs because Office Click-to-Run 2010 is installed within the virtual application space that is created by the Microsoft Click-to-Run technology. Therefore, your fax service provider is not found on the computer.
RESOLUTION
To resolve this issue, you have to install the .msi-based installation of Microsoft Office 2010.

To do this, uninstall Microsoft Office Click-to-Run 2010. Then, install Microsoft Office 2010 from an installation DVD or from another installation point.

To determine whether you are running a Microsoft Office Click-to-Run 2010 installation, click the File tab, and then click Help. If there is a Click-to-Run Product Updates section, then you are running a Click-to-Run installation.

To uninstall the Microsoft Office Click-to-Run 2010 installation, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click the Add or Remove Programs item or the Programs and Features item.
  3. In the list of installed programs, click Microsoft Office Click-to-Run 2010, and then click Uninstall.
  4. Click Yes when you are prompted to remove all applications that were installed by Office Click-to-Run. For example, you may be prompted to remove Microsoft Office Home and Business 2010 or Microsoft Office Home and Student 2010.
MORE INFORMATION
To send a document as an Internet Fax in a Microsoft Office 2010 program, click the File tab, click Save & Send, and then click Send as Internet Fax.

Note To use the fax service to send your fax, you must first sign up with a fax service provider.
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Article ID: 982257 - Last Review: 09/12/2011 04:08:00 - Revision: 2.0

  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
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