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Error message when you try to insert an MPEG-4 or QuickTime Movie file into a PowerPoint 2013 or 2010 presentation: "PowerPoint cannot insert a video from the selected file"

On a slide in the 64-bit version of Microsoft PowerPoint 2013 or 2010, you try to insert a movie that uses one of following Apple QuickTime video and audio formats:
  • MPEG-4 video (*.mp4)
  • MPEG-4 audio (*.m4a)
  • QuickTime Movie (*.mov)
When you try to insert one of these formats, you receive the following error message:
PowerPoint cannot insert a video from the selected file. Verify that the necessary 64-bit codec for this media format is installed, and then try again.
This issue occurs because currently the Windows operating system does not have a 64-bit video or audio codec for the three QuickTime media formats.
To work around this issue, you can convert these video or audio files to the Windows Media Video file format (*.wmv) by using a third-party video or audio file converter.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
PPT2010 PPT14 QT mp4 m4a mov PPT2013 PPT15 PPT

Article ID: 982689 - Last Review: 11/05/2012 19:44:00 - Revision: 3.0

  • Microsoft PowerPoint 2013
  • Microsoft PowerPoint 2010
  • Microsoft PowerPoint Home and Student 2010
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