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Comments appear in balloons even though User Balloons is set to Never in Word 2010

Consider the following scenario:
  • You have Microsoft Word 2010 installed on a client computer.
  • You have Word documents that are shared from a SharePoint server.
  • In Word 2010, you click the Review tab and then click Change Tracking Options under Track Changes in the Tracking group. 
  • In the Balloons area, you set Use Balloons (Print and Web Layout) to Never.
  • On the client computer, you open a shared Word document from a SharePoint server.
  • You and another user make conflicting changes to the same section of the document.
  • On the client computer, updates are listed on the status bar as being available for the document. You merge these updates with your changes by saving the document.
  • The Resolve Conflicts message bar is displayed, and you open the Conflicts pane.
  • You add a comment to the document.
In this scenario, the comment is displayed in a balloon and does not appear in the Conflicts pane.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Article ID: 983095 - Last Review: 08/26/2011 22:37:00 - Revision: 3.2

  • Microsoft Word 2010
  • Microsoft Word Home and Student 2010
  • kbprb kbexpertisebeginner kbsurveynew kbsharedfolders kberrmsg KB983095