MSDN and TechNet subscribers who obtained their product keys for Office Professional Plus 2010 and Visio Professional 2010 products earlier than May 1, 2010 may not see the following product features enabled.
Visio Professional 2010
Office Professional Plus 2010
Create IRM-protected documents and emails
Exchange 2010 Retention Policies
Exchange 2010 Online Archive
Create labels and barcodes
Initiate and complete workflows
Publish to PowerPoint Libraries
Publish to XL Services
Note: Subscribers who obtained product keys after May 1 have the correct keys.
To resolve this issue, customers who obtained their product keys between April 22 and May 1, 2010 will need to reactivate their products using the following steps in order to enable advanced features. Your key allocation will not be impacted.
The product key you originally obtained from MSDN is intended to enable Terminal Services capability. That product key enables installation and activation but does not enable all features. In order to use all of the functionality you must get the new product key that is now available. If you have existing installations of Office 2010 Pro Plus or Visio Professional 2010 with the original MSDN product key then you only need to configure the new key to activate the features. You can optionally use both product keys as needed but for new installations you should always use the new Office 2010 Pro Plus or Visio Professional 2010 key respectively.
Note: Customers are not required to download any new software or patches, only to obtain and activate new product keys.
How to install a new product key for Office Professional Plus 2010
To install a new product key, use one of the following methods.
Start to update the current installation of Office Professional Plus 2010.
Close all open Office 2010 applications.
Click Start, and then click Control Panel.
Click Uninstall a Program. In the list of programs that are installed, click Microsoft Office Professional Plus 2010, and then click Change.
Note: If you are using Windows Server 2003, click Add or Remove Programs.If you are using Windows Server 2008 or Windows Server 2008 R2, click Program and Features.
In the Microsoft Office Professional Plus 2010 dialog box, click the Enter a Product Key option, and then click Continue.
Install the Office Professional Plus 2010 product key that you obtained from your MSDN or Technet Subscription.
Make sure that the computer is connected to the Internet.
Enter the product key, and ensure the Attempt to automatically activate my product online check box is clicked and then click Continue.
Click Install Now.
Click Close when a dialog box appears that informs you that the configuration is successful.
Verify the activation status.
Start the Office 2010 application.
In the Office 2010 application, click the File tab, and then click Help.
Notice the activation status.If not activated, you may choose to activate in the Help tab.
Follow step 1 in Method 1 to obtain the Office Professional Plus 2010 product key from your MSDN Subscription.
Open a Command Prompt window.
If you are using Windows 7, Windows Vista, or Windows Server 2008 or Windows Server 2008 R2, follow these steps:
Click Start, type cmd in the Search box, right-click cmd.exe, and then click Run as administrator.
In the User Account Control dialog box, click Yes.
If you are using Windows Server 2003, follow this step:
Click Start, click Run, type cmd, and then click OK.
Install the additional product key and activate Office Professional Plus 2010.If you are using the x86 version of Office Professional Plus 2010 on an x64 version of Windows operating system, follow these steps:
At the command prompt, run the following command: cscript "%ProgramFiles(x86)%\Microsoft Office\Office14\ospp.vbs" /inpkey:<Product_Key>
Note: <Product_Key> represents the product key that you want to install.
Run the following command: cscript "%ProgramFiles(x86)%\Microsoft Office\Office14\ospp.vbs" /act
In other situations, follow these steps:
At the command prompt, run the following command: cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /inpkey:<Product_Key>
Run the following command: cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /act
For additional information on how to enable Terminal Services in Office Professional Plus 2010, refer to the following KB article in the Microsoft Knowledge base:
983443 How to enable Office Professional Plus 2010 to run on a terminal server
How to install a new product key for Visio Professional 2010
To install a new product key and activate the product, use one of the following methods.
Note: Installation of the new key will enable full Visio Professional functionality and disable use with Windows Server 2008 Terminal Server.