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Cumulative Update 1 for Microsoft System Center Service Manager 2010 is a rollup of fixes for System Center Service Manager 2010. This cumulative update is also a prerequisite for Service Manager Authoring Tool 1.0 Release Candidate. Additionally, this cumulative update contains a fix for a problem in which out-of-box workflows are run multiple times.
The following fixes are included in this update:
Duplicate notifications or workflows on successive record updates.
Analyst Portal error when you select View Change Requests with Manual Activities to complete.
Self Service Portal Change Request Category drop-down list items are not localized.
Help documentation is not localized.
Some relationship properties are not propagated correctly to Data Warehouse.
"Activity Status Changed" workflow does not work correctly after a Management Pack that has a class extension is imported.
Extended properties that are used in workflow parameters are not resolved correctly.
Form customization fixes.
Cumulative Update 3 for Microsoft System Center Service Manager 2010 is available for download at the Microsoft Download website. Cumulative Update 3 (CU3) is a rollup of fixes for System Center Service Manager 2010. It supersedes Cumulative Update 1 (CU1) and Cumulative Update 2 (CU2). It contains a superset of the fixes that are provided in CU2 and CU1. It can be applied to CU1 or to CU2 or directly to a Service Manager 2010 installation.
For more information about CU3, click the following article number to view the article in the Microsoft Knowledge Base:
2390520 Description of Cumulative Update 3 for System Center Service Manager 2010
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
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Components that this cumulative update applies
This cumulative update applies to the following Service Manager components:
Service Manager Management Server (SM Server)
Data Warehouse Management Server (DW Server)
You can apply this cumulative update to these components. However, if the Self-Service Portal or the Service Manager Console is running on a system that has an English language locale, you do not have to apply this cumulative update on that system. The fixes for the Self-Service Portal and for the Service Manager Console are only for systems that have non-English language locales.