"Unable to reach the server right now" error message when sharing files

Symptoms

You may see the error message "Sorry, we're unable to reach the server right now. Please try again later." when you attempt to share a OneDrive file from Windows Explorer or SharePoint Online websites.

  Sorry, we're unable to reach the server right now Please try again later Website          Sorry, we're unable to reach the server right now Please try again later OneDrive Sync Client

Note: If the sharing option is missing within the OneDrive folder, refer to Unable to share OneDrive files.

Resolution

Clear the "Do not save encrypted pages to disk" option in Internet Options

  1. Open Internet Explorer, go to Tools and select Internet Options.

  2. Select the Advanced tab and a scroll to the Security section of the Settings.

  3. Clear the check box titled Do not save encrypted pages to disk.

    Internet Explorer security options

  4. Restart your browser for the settings to take effect.

Enable the "Allow members to share the site and individual files and folders" feature

  1. Navigate to the site where the issue is happening and to go to the Site Settings.

  2. Select Site permissions under the Users and permissions.

  3. Click in Access Requests Settings and enable Allow members to share the site and individual files and folders.

Access Request Settings

Unique security scopes per list or library

In some situations, when you try to share files or folders with users, you may receive the following message:

You cannot break inheritance for this items because there are too many items with unique permission in this lists.

This occurs when you use the classic experience. This message means that you are reaching the unique security scopes in the list or library. For more information about the unique security scopes in the list or library, see SharePoint Online Limits.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×