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Explore Surface Book

pressing power button

Surface won't turn on or wake from sleep

Here are some things to try to help you get it running again.

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Connecting charger on Surface

Surface won’t charge or run on battery

Try these things if your Surface doesn't charge or turns off when you unplug it.

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Screenshot of Surface Diagnostic Tool

Use the Surface Diagnostic Toolkit

If your Surface isn’t working properly, try the Microsoft Surface Diagnostic Toolkit. 

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Wiping Surface screen

Clean and care for your Surface

Keep your Surface looking its best and looking great.

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