Activate an Office purchase or free offer on a new PC

When you start an Office app on your new Windows 10 PC and see the message You've got Office, you can activate your new Office product without a product key and add it to your Microsoft account.

If you received a license for Microsoft 365, be sure to sign in and start your subscription as soon possible. You have 180 days after setting up Windows to start your 1-year subscription. There is no expiration date for one-time purchases.

Shows the dialog that appears when you open an Office app on a new device that includes an Office license.

Note: If you see a different activation screen when you start an Office app, see Activate Office.

Step 1: Make sure Windows is activated.

Step 2: Start an Office app, like Word.

Step 3: Select Sign in or Create account if shown. If you see your Microsoft account listed, select Next instead.

Step 4: Follow the prompts to accept the license agreement and privacy settings.

If your device included a subscription to Microsoft 365, your subscription will be started.

Your new Office product will be added to your Microsoft account, which you can access on your Microsoft account, Services & subscriptions page.

Shows the screen that appears when you buy a new device that includes a license for Office. This screen indicates that Office found your existing Microsoft account.

What is a Microsoft account?

A Microsoft account is an email address and password that you use with, Hotmail, Microsoft 365, OneDrive, Skype, Xbox, and Windows.

When you create a Microsoft account, you can use any email address as the user name, including addresses from Yahoo! or Gmail. If you ever need to reinstall Office, you can use your Microsoft account instead of a product key to install and activate Office.

Learn more about Microsoft accounts

Should I create a new Microsoft account?

If you already sign in to, Hotmail, OneDrive, Skype, Xbox, and Windows, you already have a Microsoft account. Use that account instead of creating a new Microsoft account.

I forgot the username or password for the account I use with Office

I'm having trouble signing in to my Microsoft account

Why do I need a Microsoft account?

Your Microsoft account takes the place of a product key and makes it easier to reinstall Office in the future. You must have a Microsoft account to use Office on your new device.

Where's my product key?

No product key is provided or needed. To reinstall Office or to manage your Microsoft 365 subscription, use your Microsoft account to sign in to your Microsoft account, Services & subscriptions page.

To verify that Windows is activated, do the following:

  1. In the lower-left corner of your screen, select the Start button, then select Settings Settings icon .

  2. Select Update & Security, and then select Activation. This page indicates whether Windows is activated.

If you have trouble activating Office on your new PC, see the sections below for help.

I reset or cloned Windows before activating Office and now it won't activate

When you buy a new device that comes with a digital license for Office Home and Business, you must redeem this license and associate it with a Microsoft account after you activate Windows. If you reset or clone Windows before you redeem the Office license, the license is removed and you can't activate Office. To fix this issue, see Restore a pre-installed Office license that was removed when Windows was reset or cloned

I’m trying to activate Office on my new PC, but get error code 0xc004f200 instead

This error can occur if you try to activate Office before Windows has activated. To fix this issue, see Error 0xC004F200 when you activate pre-installed Office on a new PC.

I bought Office with my PC but I can't find my Office install

To find and start a pre-installed Office app, press the Start button on the lower-left corner of your screen and either scroll down until you find an Office application, such as Word or Excel, or type the application name and then select its icon to open it. For more detailed help, see Can't find Office applications in Windows 10, Windows 8, or Windows 7?

Note: Make sure you looked for Office apps like Word, Excel or PowerPoint, because there is a separate issue about finding Outlook, Access, or Publisher apps on a new PC that included Office.

If none of the above apply to you, contact the retailer or your PC manufacturer for help.

I received a replacement PC or did a push-button reset on my new PC

For help with reactivating Office after a push-button reset or on a replacement PC, see Outlook, Access, and Publisher are missing after a push-button reset.

I can't start the pre-installed Office apps after completing activation

After activation, if you're returned repeatedly to the Let's get started page, see Cannot start Office apps after Office activation.

I installed my own copy of Office, but I'm still seeing the Try, Buy, and Activate screen

This can happen if you uninstall the pre-installed Office and install a Volume License version of Office. To fix this issue, see Office repeatedly prompts you to activate on a new PC.

A subscription to make the most of your time

Need more help?

Get support
Contact us
Expand your Office skills
Explore training

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.