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Word automatically changes straight quotation marks ( ' or " ) to curly quotation marks ( “ or ” ) as you type. You might not want curly quotation marks in some cases — for example, if you use them to designate feet and inches.
Do any of the following:
Set options for automatic curly or straight quotation marks
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On the Tools menu, click AutoCorrect, and then click the AutoFormat as You Type tab.
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Select the Automatically correct spelling and formatting as you type check box.
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Under Replace as you type, select or clear the "Straight quotation marks" with “smart quotation marks” check box.
Replace all single or double curly quotation marks with straight quotation marks
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On the Tools menu, click AutoCorrect, and then click the AutoFormat as You Type tab.
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Under Replace as you type, clear the "Straight quotation marks" with “smart quotation marks” check box, and then click OK.
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In the search field
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In both the Search Document and Replace With boxes, type ' or ", and then click Replace All.
Replace all single or double straight quotation marks with curly quotation marks
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On the Tools menu, click AutoCorrect, and then click the AutoFormat as You Type tab.
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Under Replace as you type, select the "Straight quotation marks" with “smart quotation marks” check box, and then click OK.
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In the search field
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In both the Search Document and Replace With boxes, type ' or ", and then click Replace All.
