Important: Microsoft removed the ability to add new accounts to Outlook on the web using the Connected accounts feature in September 2018.​

  • You won’t be able to connect new accounts after September 15, 2018.

  • Accounts that were connected before September 15, 2018, will continue to sync as usual until October 30, 2018.

  • On October 30, 2018, all connected accounts will stop syncing email. 

  • On November 15, 2018, the Connected accounts option (Settings > Mail > Accounts) will be removed from Outlook on the web.

  • Email that has already synced will continue to appear in your inbox unless you remove it manually.​

Notes: To continue seeing email from other accounts:

To remove a connected account, see Remove a connected account from Outlook on the web.

Need more help?

Join the discussion


Get support


Was this information helpful?

What affected your experience?

Thank you for your feedback!