Error when trying to create or edit contacts in Outlook: You don't have permission to create an entry in this folder

Last Updated: July 26, 2019


After a GSuite migration to Microsoft Microsoft 365, users receive the following error message when they try to create or edit their contacts in the Outlook desktop client: 

Error creating contacts

You don't have permission to create an entry in this folder.  Right-click the folder, and then click Properties to check your permissions for the folder.  See the folder owner or your administrator to change your permissions.


The service fix prevents future occurrences of the issue but does not retroactively address the issue if already in the bad state.  To work around the issue, use the steps in this article: "You don't have permission to create an entry in this folder" error when you add contacts to a contacts folder ​.

This issue is fixed in service version v15.20.2132.000.  To check the service version to determine if the fix is available, use the Outlook Connection Status dialog described in this article: Description of the Connection Status dialog in Outlook.

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See Also

Fixes or workarounds for recent issues in Outlook for Windows

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