You double-click on an Excel file, but Excel doesn't open the file. Instead, it opens a blank screen with the buttons grayed out. Your screen may look similar to this:

Blank Excel window with buttons unavailable; No workbook open.

Solution

Trying performing an Online Repair of Office by following the steps in Repair an Office application.

If that doesn't work, please click the Contact us link below. (If you don't see this link, click Read article in browser, and then click the Contact us link at the bottom of the page.)

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