If you are trying to open an online-only file in OneDrive and see the following error:
Couldn’t start Files on Demand
Please restart your computer and try again. Error codes: <error code>
This may be because the Files on Demand service is being blocked from starting by legacy filters on some antivirus software. To address this issue, try the following:
Solution 1: Update and restart your computer
Install the latest Windows and Office updates and restart your computer. For more information, see Update Windows 10 and Install Office updates.
Solution 2: Update your antivirus software
Updating your antivirus software may update the filters that cause this issue. For more details, contact your software manufacturer.
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All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you. |