If you are trying to open an online-only file in OneDrive and see the following error:
Couldn’t start Files on Demand
Please restart your computer and try again. Error codes: <error code>
This may be because the Files on Demand service is being blocked from starting by legacy filters on some antivirus software. To address this issue, try the following:
Solution 1: Update and restart your computer
Install the latest Windows and Office updates and restart your computer. For more information, see Update Windows 10 and Install Office updates.
You should also ensure that OneDrive itself is updated to the latest version. Here's how:
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On your desktop, select the OneDrive icon in the notification area.
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Select Help & Settings , then in the pop-up menu, select Settings.
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On the About tab, note the version number in the About Microsoft OneDrive section, then select the link.
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On the OneDrive release notes page that opens, check that number against the latest release at the top of the page, and select Download OneDrive for Windows if the latest release is a higher number.
Solution 2: Update your antivirus software
Updating your antivirus software may update the filters that cause this issue. For more details, contact your software manufacturer.
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All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you. |
