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We're sorry that you're having trouble syncing your OneDrive. Select the icon you see on your PC from the list below, and we'll show you the steps to help get you syncing again.


  • If you can't see any OneDrive icons in the taskbar or notification area, it could be that the icons have moved, or OneDrive isn't running. Learn more.

  • If you exceed your Microsoft storage, you won’t be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive. Learn more.

None of the above

If you don't see the OneDrive icon you're looking for, learn more about OneDrive icons.

If you're still having issues, try unlinking/relinking your OneDrive account or use our guided support troubleshooting tool below.

Start troubleshooter

See also

Can't sign in to OneDrive

Save your camera roll in Android and iOS

How to cancel or stop sync in OneDrive

What do the OneDrive error codes mean?

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For help with your Microsoft account and subscriptions, visit Account & Billing Help.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

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Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.

Support for the old OneDrive for Business sync app with SharePoint Online has ended. If you see this  OneDrive for business old iconicon in your taskbar, read this article to learn more. 

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