As an admin of a group using Teams Free (classic), you may be asked to help people in the group get copies of, remove, or manage their personal data that's used in Teams Free (classic). Under the General Data Protection Regulation (GDPR), this is called a Data Subject Request (DSR). 

Here's how to gain access to the data and complete a DSR:

Get admin access 

You need to be an admin or team owner in order to complete a Data Subject Request (DSR). You're automatically an admin if you created the Teams Free (classic) org, or if another admin changed your role to admin. 

So, if you're not the admin or the owner of the team, you need to contact the admin or team owner. But, if you're the first person to set up the team (but you don't have admin access) you can get it yourself by finding the admin email address.

Get your admin email address

Go here to get your admin email address. Choose Groups, select Groups I own, and then find the admin email address on the right.

Note: Your admin email address will look similar to admin@yourfreeorgname.onmicrosoft.com.

admin email address screenshot

Complete the password reset procedure

Once you have the admin email address for your Teams Free (classic) org, go to the Microsoft 365 Admin Center. When prompted to sign in, choose Forgot my password.

Enter password screen
 

Then complete the password reset procedure using the admin email address that you obtained in Step 2. 

  • Complete the verification steps.

  • You will receive an email with a code that you can use to set a new password.

Email verification code
 

  • Enter the code to complete the verification process.

Enter your verification code screen

Delete or export your data

Delete your data

  • Open an Incognito browser window (or possibly Private or inPrivate, depending on your browser). That will make sure you aren't logged in to any accounts when you start this process.

  • Using your admin email address and your new admin password, log in to the Azure Portal, choose the Show portal menu  More button  in the upper-left of the screen, and then select Azure Active Directory in the left column.

  • Choose Users from the left column and then click on thename of the user you want to delete. Once the page loads, select the Delete button near the top of the screen.

Delete a user from Teams free

  • When you're asked to confirm that you want to delete the user, choose Yes.

Export your data

To export content (such Word, Excel, or PowerPoint files), you can log into Teams and download all the files manually from any Team channels and chats that might contain those files.

To export usage data and activity logs, follow these steps:

  • Open an Incognito browser window (or possibly Private or inPrivate, depending on your browser). That will make sure you aren't logged in to any accounts when you start this process.

  • Using your admin email address and your new admin password, log in to the Azure Portal.

  • Using the top search bar, type "policy" and wait for the results.

Search for policy screenshot

  • Select User policy in the left column and choose Add export request​.

Add export request button

  • Type in name of user for export request​.

  • If you have an Azure subscription, select it. If you don’t, select Create Subscription and sign up for a free trial, (This will open in a new tab.)​

Sign up for free trial screenshot

  • Return to the Azure portal export data request tab. Refresh the tab, then choose Add export request​.

  • Type in the user name. The Azure subscription you just created should now be automatically showing. Select it from the list.

  • Next, if no storage option is listed, select Create new.​

  • Fill in the form. (Leave default values in place.)​

Create new storage

  • Return to the Azure portal export data request tab. Refresh the tab, then choose Add export request​.

  • Type in the user name again. Now, the storage option you just created should be automatically showing. Select it from the list.

  • Choose the Create button at the bottom of the window.

Create new export data request

  • You will receive notification that the request has been successfully completed. 

Request successfully completed screenshot

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