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To change your Mail settings so your inbox looks and behaves the way you want it to, see Personalize your new Mail experience in Also check out the Community forum.

Click any title below to expand it and see the instructions. 

  1. Near the upper right corner of the window, select  The Settings icon. to open the Settings window.

  2. Select Mail > Layout and under the Focused Inbox section, select Don't sort my messages.

  3. Select Save.

  1. Near the upper right corner of the window, select  The Settings icon. to open the Settings window.

  2. Select Mail > Layout and under the Reading pane section, choose On the right, At the bottom, or Hide reading pane.

  3. Select Save.

  1. Near the upper right corner of the window, select  The Settings icon. to open the Settings window.

  2. Select Mail > Layout. If you don't want your messages to be organized by conversation, under the Message organization section, select Show email as individual messages.

  3. Select Save.

  1. At the top of the page, select your name or account picture.

    Select your name or profile image in the top right of to change your password.

  2. Select My profile > Change password.

  1. In the message list, select the message you want to attach.

  2. Drag the message into the message compose pane.

  3. Position the mouse below the subject line and release it. The message should be attached.

In the new, the default mode for viewing messages is conversation view. In this view, an email thread can include many items. If any item has an attachment associated with it, a paper clip icon appears next to that item in the message list.

To find the item with the attachment, scan the list of items in the thread. Look for the item with the paper clip next to it.

Calendar events can be used for your own personal event, or you can invite others to create an in-person or Teams meeting. 

  1. Select The Calendar icon. Calendar.

  2. Select New event.

  3. In the New event screen, enter the title and choose a date and time. This is also where you can enter the description and choose different scheduling options.

  4. If you want to invite people to the event, enter the names or email addresses of the people you want to invite in the Invite attendees field.

  5. Once you're done, select Save. If you've invited others, Outlook will send the invitation to those people. help and troubleshooting

Explore features

Click any title below to expand it and see more information.  

Learn how to get more out of your connection with We've streamlined search to make it easier than ever to find what you're looking for. The new Outlook Attachment Preview feature lets you see your pictures and files without leaving your inbox. And you can now add emojis and GIFs to your messages. Or how about customizing the look and feel of your mailbox? To effortlessly change your settings so that your inbox looks the way you want it to, see Personalize your new Mail experience in

We'll take a deep dive into what's new in later in this article, but first let's clear up some of the confusion surrounding this service. Here's a quick summary of what you need to know:

  • is the current name for Microsoft's email service, which was formerly known as Hotmail (and later, as Windows Live Hotmail).

  • Outlook Mail is the web app that lets you browse your email account. It's part of the Outlook on the web suite of web apps. Outlook Mail is the front end while is the back end.

  • When Hotmail was rebranded as, existing Hotmail users were allowed to keep their email addresses but new users could no longer create email accounts with that domain. Instead, new users could only create addresses, even though both domains used the same email service.

  • Outlook (or Office Outlook) is the Microsoft desktop email client. It can be used with email addresses or with any other email addresses.

Everything else—including Outlook Express, MSN Mail, and Windows Live Mail—is no longer relevant unless you're using outdated versions of Windows.

However, be aware of the Windows Mail app, one-half of an email-and-calendar offering that's bundled with a fresh install of Windows 10 (the other half being Calendar). This is a lightweight app designed to handle multiple accounts and fairly moderate email use.

When you sign in to, you’ll go straight to your Inbox. Inbox header




Create a new message by selecting New mail.

Folders list

The Folders list includes the folders in your mailbox. It may include other folders, such as Favorites, Drafts, Sent Items, and Archive.

To show or hide the Folders list, select  Show or Hide the navigation pane.

Right-click an existing folder and select Create new subfolder.

See Working with message folders in to learn more about available folders.

Search box

In the Search box, type the name or email address of a person or a keyword you want to search for, and press Enter or select .

Search window

Message list

Messages in the current folder are listed. There might also be a visual alert that a message is unread, has an attachment, or is flagged.

At the top of the message list, you can choose how you want to view the list.

Select  Filter and choose from All, UnreadFlagged, To me, Has files, Mentions me, Has calendar invites, or Sort > by Date, Category, From, Size, Importance, or Subject.

Each message also has a mini toolbar when you open the message in a new window. For each message, you can delete it, mark it as unread, flag the message, or pin it to keep it at the top of your folder.

Reading pane

The message or conversation that you selected appears in the reading pane. Depending on the layout you've chosen, you can use the command bar above the reading pane to perform common actions such as deleting, archiving, sweeping, moving emails, or categorizing.

Use the command bar above the reading pane to perform common actions such as deleting, archiving, sweeping, moving emails, or categorizing.

Select More More icon to see additional actions—for example, an option to print a message. If you want to learn about printing, see Print emails and calendars in

Keep track of appointments, meetings, or any other event from anywhere. Add, edit, or delete events using daily, weekly, or monthly views. For more information about working with calendars in, go to Using the calendar in



New event

Create a new event by selecting New event. Then, fill in information about the event.

Your calendars

Under Calendars, My calendar is the default selection and displays the calendar in Month view. You can move forward or backward through calendar months using the arrows above the calendar.

You can add other calendars, for example a holiday calendar, by selecting Add calendar in the left pane. After you add a new calendar, you can choose whether to display it by selecting or clearing the calendar option.

If you decide you don't want the calendar you created, right-click the calendar and select Remove.

Other calendars

You can view more than one calendar at a time, add other calendars, choose which calendar to display, and create new calendars.

View options

Choose your calendar view: Day, Work week, Week, or Month. To return to today's date, select Today on the left side of the command bar above the calendar.

Calendar pane

When you select a specific day in the calendar, any appointment or event scheduled for that day is listed in this area. You also can select a day or time slot and create a new appointment or event.

Use the People page to find, view, create, and edit contacts and contact lists. To learn more about managing contacts in, go to Create, view, and edit contacts and contact lists in



Search box

Start typing in the search box to find a contact or contact list.


You can create, edit, or delete contacts, or choose other options, with the People toolbar.

  • Create a new contact by selecting New contact.

  • Create a new contact list by selecting the arrow next to New contact and then New contact list.

Add a contact to your Favorites by selecting a contact in the list, and then selecting Add to favorites. When you add someone as a favorite in People, they'll also show up under Favorites in Mail, and the other way around, provided that the contact has an email address.

To import contacts from other email services, export contacts, or clean up duplicate contacts, select an option from the Manage contacts menu.

My contacts in the left pane

Favorites: Shows contacts you've added as favorites, either in People or in Mail.

All contacts: Shows your contacts from all folders.

All contact lists: Shows your contact lists from all folders.

Groups: When you join a group, you gain access to the group mailbox, calendar, OneNote notebook, and team site. Permissions are taken care of automatically so you don't need to worry about missing any meetings or conversations.

Contacts or Contacts lists

Shows contacts or contact lists depending on what you selected in the left pane. Select a contact or contact list to view details in the contact card on the right. You can also select multiple contacts—for example, to send an email to the selected contacts.

For contacts, you can select Filter in the upper right to select what to display in the list and how to sort.

Contact card

See or edit information about the contact or contact list.

Contact someone directly by selecting Start chat or Send email.

Use Tasks to create, manage, and track things you want to get done. You can learn more about the new and classic tasks in by going to Use Tasks in



Task lists

Tasks includes four default lists, plus any other task lists that you create.

Task list contents

See and manage the tasks in the selected list from this window. Ths is also where you can create new tasks. Right-click a task for a list of options, or select a task to see and manage its details.

Task details pane

After you've selected a task, you can use the details pane to do things like add more information, add steps, or mark as important.

Still need help?

You can also get support from other users in our Community forum, or get help by selecting Contact Support below:

To get support in, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes.

To contact us in, you'll need to sign in. If you can't sign in, click here

For other help with your Microsoft account and subscriptions, visit Account & Billing Help.

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To get help and troubleshoot other Microsoft products and services, enter your problem here

Post questions, follow discussions and share your knowledge in the Community.

For additional support, see How to get support for

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