Support

Get help or support

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Need to speak to someone right away? Admins, have your account details ready when you call Support.

Not an admin? Try Microsoft support for Home and business end users.

  • In the United States, call 1 800 865 9408.

  • In Australia, call 1 800 197 503.

  • In Canada, call 1 800 865 9408.

  • In the United Kingdom, call 0800 032 6417.

Billing support is provided in English from 9 AM–5 PM (9 AM–6 PM in Australia), Monday–Friday.
Technical support is provided in English 24 hours a day, 7 days a week.

To find the Microsoft 365 or Microsoft 365 Business Premium support phone number for your country or region, see Contact support for business products.

In Microsoft 365 Business Premium, there are several ways to get help or assistance. You can find help in the Microsoft admin center, at a Microsoft store, or from a Microsoft solution provider.

Get help in the admin center

  1. Sign in to office.com with your work credentials, and select Admin.

  2. At the bottom of the page, choose Need help? to open the support assistant.

  3. Type your question, and then select the Send message icon.

  4. Review the results, and choose the option you want.

  5. If you need more help, choose the Contact icon.

  6. On the Contact support page, enter information about your question, and then enter your contact information. Choose how you want to be contacted, and then select Contact me.

Your service request has been sent. You'll see a summary of your request on the Service request page.

Get help in a Microsoft store

If you're close to a Microsoft store, you can get help and training there.

  1. To locate a Microsoft store, search for "Find a Microsoft store" in your browser.

  2. Select the Find a Microsoft Store near me page.

  3. At the bottom of the page, you'll see a list of stores and their locations. Or enter your city, state, or postal code in the search box to find a nearby store.

  4. Choose a store.

  5. Select Schedule service appointment, and choose the type of appointment you want.

  6. Select Schedule an appointment now.

  7. On the Schedule your business consultation appointment page, enter what you need help with in the text box, and then select Next.

  8. Choose a date and time, and then select Next.

  9. Enter your contact information. Choose Submit. Your appointment has been created.

  10. Select Add to calendar to add the appointment to your calendar.

Work with a solution provider

If you have a larger project or problem and would like to speak with a consultant, consider a Microsoft solution provider.

  1. To locate a solution provider, search for "Microsoft solution providers" in your browser.

  2. Select the Microsoft Solution Providers page.

  3. Enter your location, the size of your organization, and the type of support you are looking for. Select Go.

  4. On the Find a Microsoft solution provider page, select the solution provider you want from the list.

The service provider that you choose will contact you.

In Microsoft 365 Business Premium, there are several ways to get help or assistance. You can find help in the Microsoft admin center, at Microsoft stores, or from Microsoft solution providers. 

Let's take a look.

One of the most common places to get help is in the Microsoft admin center.

Sign in to office.com and select Admin.

At the bottom of the page, choose Need help to open the support assistant.

Type a question, then select Send message.

Review the results and choose the option you want.

If you need more help, choose the contact icon.

Enter information about your question, then your contact information.

Choose how you want to be contacted, then select Contact me.

Your service request has been sent.

If you're close to a Microsoft store, you can get help and training there.

To locate one, search "Find a Microsoft store" in your browser, and select it. At the bottom of the page, you see a list of stores. Or enter your city, state, or postal code to find a nearby store.

Choose a store. 

Select Schedule service appointment, and choose the type of appointment you want.

Select Schedule an appointment now.

Enter what you need help with, then select Next.

Choose a date and time. Select Next.

Enter your contact information. Choose Submit.

Your appointment has been created, and you can add it to your calendar.

The next level of support is hiring a Microsoft solution provider. To locate one, search "Microsoft solution providers" in your browser, and select it.

Enter your location, the size of your organization, and the type of support you are looking for. Select Go.

Select the solution provider you want from the list.

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