Manage appointments, plans, budgets — it’s easy with Microsoft 365.​

GroupMe two-step verification FAQ

Turning on two-step verification makes your account safer by requiring both your password and a phone number to sign in. When you turn on two-step verification, you will get a security code sent to your phone every time you sign in.


  • When you turn on two-step verification, you have the option to use a PIN or a backup code. If you lose your phone, the backup code will help you get into your account.

  • When you first enable two-step verification, you'll receive a backup code. You can also regenerate a backup code from your profile if necessary. Backup codes are only ever displayed once, so make sure you store it in a safe place separate from your phoneIf you lose it, you could be locked out of your account with no recourse. 

To turn two-step verification on or off

  1. Select the Open Navigation  More button  menu.

    Note: On iPad, if you don't have the Open Navigation  More button menu, select Chat at the top of the screen.

  2. Select your avatar (profile picture).

  3. Switch Use two-step verification on or off. If this is your first time turning on two-step verification, we'll walk you through the steps to set it up.

After you turn on two-step verification, you’ll be asked to re-verify your phone number each time you turn it off or on again. Re-verifying your phone number gives you an added layer of protection, as it makes sure you still have access to the phone. 

Need more help?

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.