We couldn’t sign you in
Select the account you want to use.
How to sign in to or out of Outlook.com

If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

Sign in to Hotmail or Outlook.com

To sign in to Outlook.com or Hotmail, you'll need your Microsoft Account username and password.


Note: Check the Don't show this again box if you want to go straight to Outlook.com next time (not recommended for shared computers).

Can't sign in to Hotmail or Outlook.com?

Microsoft always keeps an eye out for unusual sign-in activity, just in case someone else is trying to get into your account. If you're travelling to a new place or using a new device, we might ask you to confirm that it really is you.

Read How to access Outlook.com when traveling for more information. 

If you're unable to sign in, try the troubleshooter below.

Open account troubleshooter

Can't sign out of Outlook.com?

  1. To sign out, go to Outlook.com.

  2. Select your account initials or account picture at the top corner of your Inbox.

  3. Select Sign out.


    • If you don't see your picture at the top of screen, check to see if ad blocking is turned on. Sometimes this prevents the picture from showing.

    • If you don't see see Profile or Account options, you can access them at https://account.microsoft.com/

    • If you don't see Sign Out, you can also Sign out manually. Don't forget to close all browser windows.

If Outlook.com automatically signs you in, turn off automatic sign in.

  1. In Outlook.com, select your account picture at the top of the screen.

    A screenshot of the profile picture button

  2. Select Sign out.

  3. Go to the Outlook.com sign-in page and select Sign in.

  4. Enter your email address or phone number and select Next.

  5. On the Enter password page, clear Keep me signed in.

  6. Enter your password and select Sign in.

Need more help?

If you're still having problems with signing in, read When you can't sign in to your Microsoft account.

See Also

Unblock my Outlook.com account

Change your password

Still need help?

To get support in Outlook.com, click here or select  Outlook.com help icon on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes.

To contact us in Outlook.com, you'll need to sign in. If you can't sign in, click here

For other help with your Microsoft account and subscriptions, visit Account & Billing Help.

Get Help app icon

To get help and troubleshoot other Microsoft products and services, enter your problem here

Post questions, follow discussions and share your knowledge in the Outlook.com Community.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Office Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!