How to sign in to or out of

If you can't sign in to your, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

Sign in to Hotmail or

  1. Go to the sign-in page and select Sign in.

  2. Enter your email address or phone number and select Next.

  3. On the next page, enter your password and select Sign in.


    • Check the Keep me signed in box if you want to go straight to next time (not recommended for shared computers).

    • Uncheck the box to be prompted for your password each time you sign in.

Can't sign in to Hotmail or

If you're having problems signing into your account, make sure:

  • Caps Lock is turned off (passwords are case sensitive).

  • Your email address is spelled correctly.

  • Your account hasn't been inactive for more than 365 days. To keep your account active, you must sign in to the account at least once every 365 days. After 365 days of inactivity, your email will be deleted and cannot be recovered.

If you're still having problems signing in, you might need to:

  • Check the service status for

  • Reset your password. If you've recently changed your password, try entering your old one again. If your old password works, you must lock your device and then unlock it using your new password. 

  • Turn off automatic sign in

If you're having problems with, check the service status. If the status isn't green, wait until the service is running normally and try again.

If you've forgotten or lost your password, you can create a new one.

  1. Go to Reset your password to begin.

  2. Choose the reason you can't sign in, and select Next.

  3. Enter the email address you used when you created your Microsoft account.

  4. Enter the characters you see on the screen and select Next.

  5. If you added security info to your account, choose whether a one-time code will be sent to your alternate phone number or email address.

  6. Enter the code you receive on the next screen, and create a new password.

    Note: If you don't have or can't get to your security info (your alternate phone number or email address), click I didn’t get a code when you’re prompted for a code at sign-in, or I don’t have access to these when you’re resetting your password, then follow the instructions.
    Go to Recover your Microsoft account for tips on how to successfully fill out the security questionnaire. 

Your account might be temporarily blocked because we noticed some unusual sign-in activity. If your account is blocked, see Unblock my account.

Microsoft always keeps an eye out for unusual sign-in activity, just in case someone else is trying to get into your account. If you're travelling to a new place or using a new device, we might ask you to confirm that it really is you.

Read How to access when traveling for more information.

Can't sign out of

  1. Select your account picture at the top of the screen.

  2. Select Sign out.


    • If you don't see your picture at the top of screen, check to see if ad blocking is turned on. Sometimes this prevents the picture from showing.

    • If you don't see see Profile or Account options, you can access them at

    • If you don't see Sign Out, you can also Sign out manually. Don't forget to close all browser windows.

If automatically signs you in, turn off automatic sign in.

  1. In, select your account picture at the top of the screen.

    A screenshot of the profile picture button

  2. Select Sign out.

  3. Go to the sign-in page and select Sign in.

  4. Enter your email address or phone number and select Next.

  5. On the Enter password page, clear Keep me signed in.

    A screenshot of the Keep me signed in check box on the sign in-page

  6. Enter your password and select Sign in.

Need more help?

If you're still having problems with signing in, read When you can't sign in to your Microsoft account.

See Also

Unblock my account

Change your password

Support resources

You can also get support from other users in our Community forum, or get help by selecting Contact Support below:

Note: You will need to sign in first to get support. If you can't sign in, go to Account support.

Community Forum button Contact Support button

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Office Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!