I'm getting a "Disk full" message in OneDrive

I'm getting a "Disk full" message in OneDrive


You get a disk full message when trying to move files into OneDrive.


  1. Use the Disk Clean-up utility (Start > Disk Clean-up in Windows, or Optimize Storage in Mac) to free up some working space for OneDrive.

  2. Move your files into the OneDrive folder.

  3. Click the OneDrive taskbar/menubar icon and open OneDrive > Settings > Account > Choose folders to make sure you don't sync any unwanted to your computer.

  4. Once the sync is complete, right-click the files and folders you want to be online only and choose Clear space to remove the files from your computer.

  5. Empty your computer's Recycle Bin/Trash.

Learn more

For more information, see What do I do if my OneDrive says it's full?

Need more help?


Get online help
See more support pages for OneDrive for home and OneDrive for work or school.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

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Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team.

To contact OneDrive support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something.

OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive Admins, or contact Microsoft 365 for business support.

Office 365 community forums

Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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