If email is going to your Outlook.com Junk folder by mistake, you can mark it as Not junk or add the sender to your Safe Senders list. Marking email as Not junk also helps us improve our service.

To mark an email message as Not junk in Outlook.com

  1. Open your Junk Email folder and select the messages you want to keep.

  2. From the top toolbar, select Not junk > Not junk (or Not spam > Not spam). You can also open the message and select the It's not junk link at the top.

  3. If you've blocked someone by mistake, open your Blocked senders list and select the Remove next to their name.

  4. Add the sender to your Safe senders list.

To stop email from going to your Outlook.com Deleted Items by mistake

Messages in your Junk folder are automatically deleted between 10 and 30 days after they arrive.

  1. Check that the sender is not in your Blocked senders list. If they are, select the Remove next to their name and add the sender to your Safe senders list instead.

  2. Check that you don't have an Inbox Rule running for the sender or a keyword in the deleted email.

Still need help?

To get support in Outlook.com, click here or select  Outlook.com help icon on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes.

To contact us in Outlook.com, you'll need to sign in. If you can't sign in, click here

For other help with your Microsoft account and subscriptions, visit Account & Billing Help.

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To get help and troubleshoot other Microsoft products and services, enter your problem here

Post questions, follow discussions and share your knowledge in the Outlook.com Community.

Related Topics

Block senders or mark email as junk in Outlook.com

Receiving email from blocked senders in Outlook.com

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