Media not working in PowerPoint for Mac

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The feature pictured below that offers to update old media formats has been discontinued beginning with PowerPoint for Mac version 16.22. 

Beginning with PowerPoint 2016 for Mac, Apple has built a new media infrastructure, which works on both iOS and OS X. This means if you have old and non-supported media items in PowerPoint for macOS, you'll be asked to update these formats.

PowerPoint 2016 for Mac Old Media Format

Here’s a sample list of the types of media and codecs supported and not supported:


Not Supported

Video, audio

QuickTime VR, RTP Streaming, QT Effects and Filters, Sprite Tracks and Wired Sprites, Flash Tracks, Music (MIDI) Tracks, SMIL, closed captions and subtitles, chapters


Delivery codecs - H.264, AAC, JPEG

Mezzanine codecs - Apple ProRes, Linear PCM

Camera device codecs - MPEG-1, MPEG-2, MPEG-4, H.263, DV


Cinepak (“Compact Video”)

Animation (“RLE” )

Video (“Road Pizza”)

Graphics (“SMC”)

Sorenson Video

Sorenson Video 3

Motion JPEG A

Motion JPEG B H.261

Windows RAW

Microsoft Video 1

Pixlet MACE 3:1

MACE 6:1

QDesign Audio

QDesign Audio 2

Fixing this situation

If you have an unsupported media format, we recommend getting a plugin such as Flip4Mac, which can convert some media formats "on the fly" while they are playing. Read this Flip4Mac page to see if this plugin supports your version of Mac OS X.

There's a helpful, extended discussion of media file types and PowerPoint for Mac in the Office Answers forum.

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