Money in Excel FAQ

You can find answers to questions about Money in Excel here. If you're experiencing issues using Money in Excel, see Troubleshooting for Money in Excel for help.

Who can use Money in Excel?

Money in Excel is a premium template available to Microsoft 365 Personal or Family subscribers. Don't have a subscription? Get started here.

Today, Money in Excel is only supported in the United States, with plans to expand global support in the future.

Money in Excel is available on PC or Mac in the Excel desktop app, or in the browser with Excel for the web. Users will need to open Money in Excel on a PC or Mac to set up Money in Excel and connect financial accounts. Returning users may open their document in the Microsoft Excel or Microsoft Office mobile app, but you will not be able to load new transactions, capture changes, or access the Money in Excel pane.

To use Money in Excel, please make sure your software is up to date, including:

  • Windows 10 (1903 or later) and Mac OS X (macOS 10.9 or later)

  • Latest versions of Edge, Chrome, or Safari. Internet Explorer is not supported at this time.

  • Office Version 2003 (Build 12624.20382)

Why do I need to sign in when I open Money in Excel?

Your financial information is private. To ensure that you are the only one accessing your workbook, we ask you to verify your identity each time you open Money in Excel.

What is Plaid?

Plaid is a third-party company that Microsoft is partnering with to provide permissioned connections to financial accounts to power Money in Excel. In the U.S., Plaid connects to more than 10,000 institutions, from major retail banks to community credit unions. Plaid’s products power thousands of apps and services such as Acorns, Betterment, Chime, Transferwise, and Venmo.

What data will Plaid have access to?

After granting permission for Plaid to connect a financial account with Money in Excel, Plaid will have access to the account’s balances, transaction history, and associated account information, like owner name and address. Plaid will not have access to your Microsoft 365 login credentials.

To get more information about what data Plaid has access to, you can contact Plaid by emailing privacy@plaid.com or clicking the support button on My Plaid.

What are Plaid's security policies and practices?

Visit the Plaid website to get more information on Plaid’s security policies and practices.

How do I add an account in Money in Excel?

You can add an account two ways from the Money in Excel pane:

  • From the Accounts tab, select + Add an account.

  • You can also add an account by going to the Settings tab > select Add an account.

If you've never added an account in Money in Excel before, see Get started with Money in Excel.

Select + Add an account

How do I hide an account in Money in Excel?

Hiding an account will remove that account from your Transactions sheet and Snapshot sheet. It will also hide the account balance in your Accounts tab. The account will still be connected to Money in Excel.

  • From the Accounts tab, select the three dots > select Hide account.

  • From the Settings tab, select Edit accounts. Switch the toggle to the off position for the desired accounts.

Selec the three dots and then select Hide account.

How do I delete an institution in Money in Excel?

Deleting a financial institution will result in Plaid disconnecting that financial institution from Money in Excel. Money in Excel will no longer receive any information from your accounts for that financial institution. No changes will occur to your accounts themselves. You can always add an institution back after you have deleted it by following the instructions in Get started with Money in Excel.

  • From the Accounts tab, select the three vertical dots. Select Edit bank institutions > select Edit next to the institution you would like to remove > select Delete all accounts.

  • From the Settings tab, select Edit accounts > select Edit next to the institution you would like to remove > select Delete all accounts.

Select Edit account

Select Edit on the financial institution.

Select Delete all accounts

Does my financial data update automatically?

In the Money in Excel pane you will see a bar at the top that lets you know if you have new transactions ready to sync. If you see this message bar with new transactions, select Update to load new transactions.

Account balances are updated automatically. They may take up to a day to update depending on your bank.

Select Update when you have new transactions.

How long will it take transactions to show up in my feed?

After first connecting your financial accounts to Money in Excel, transactions from the past 30 days will appear in your transaction feed within a few minutes. The message bar will let you know if there are additional transactions you need to update.

New transactions will be ready for you to sync within a day of posting to your financial account. Only posted charges will appear in Money in Excel, and any that are pending will appear after they've cleared with your bank.

How do I customize my transaction categories

To learn how to customize your transaction categories or create custom categories, see the section Organize your spending categories in Get started with Money in Excel.

What is Microsoft's security and privacy policy?

The Microsoft Services Agreement and Microsoft Privacy Statement can provide more information on security and privacy.

Is my financial information secure?

Security is our top priority. We do not sell or trade your data. We do collect it and provide it to you to meet your personal finance needs and improve how Money in Excel works. 

What data is collected?

Money in Excel collects personal finance information to provide you with a better view of your finances. Money in Excel receives information from Plaid, an independent third-party vendor. Plaid does not share financial institution login credentials with Microsoft. Money in Excel only has access to personal finance information from accounts that a user chooses to onboard. Additional telemetry around how you interact with the app is collected for troubleshooting and to improve the user experience. To stop data from being collected from Money in Excel, remove your financial accounts from Money in Excel. Previously logged data will remain until you delete your Money in Excel profile (see below).

Where is the data stored?

Data is stored in the United States using Microsoft's Azure cloud services. Plaid also maintains financial data. You can request deletion of your data from Plaid by emailing  privacy@plaid.com or clicking the support button on My Plaid

How can I delete my data?

Microsoft recognizes that using Money in Excel is a choice you make, and you can change your mind at any time.

To delete your account: 

  1. Go to the Settings tab in the Money in Excel pane

  2. Select Delete Profile

  3. Scroll through the information and then select Delete profile.

Your Money in Excel profile and Money in Excel data will be deleted within 30 days of your request. You will not be able to undo this action. Money in Excel will disconnect from your financial accounts via Plaid immediately. Your financial accounts themselves will not be affected. 

Plaid will stop providing any of your information to Money in Excel. Your Microsoft account will no longer be connected with Money in Excel. Please see Plaid's End User Privacy Policy for more details. You can also contact Plaid at privacy@plaid.com, or by clicking the support button at My Plaid, to request deletion of your data from Plaid. 

You will not lose your Money in Excel workbook. You will still be able to open and edit your spreadsheets. However, your workbook will no longer sync with your financial accounts. This means that new transactions will not populate in Money in Excel, and you will not be able to access the features in the Money in Excel pane, including the Accounts tab, For You tab, and Templates tab.  

Your Microsoft account and associated data will not be deleted.  

You can create a new Money in Excel profile at any time by downloading a new template, and creating a new Money in Excel profile. Get started with Money in Excel for detailed instructions on how to set up Money in Excel. 

Go to the Settings tab in the Money in Excel pane

Select Delete profile from the Settings tab in Money in Excel.

Scroll through the information provided and then select Delete profile.

Who can see my data?

There may be occasions when Money in Excel engineers will need to look at anonymized data to fix a problem or to train our technology to be more accurate. Financial data allows our team to build algorithms that will help give you a personalized Money in Excel experience. For example, if a specific restaurant transaction is categorized as “transportation” instead of “restaurants/dining”, an engineer might access your anonymized data to understand why the categorization isn’t working properly. Access is temporary and monitored. Our engineering teams are required to exercise strong privacy and security protections. Your trust is important to our development efforts.

What happens if I share my Money in Excel file with someone else?

If you choose to share your Money in Excel file with someone else, they will be able to open the file and view the content in your spreadsheets. They will not be able to access your Money in Excel pane to view account balances or load new transactions, and changes they make to the spreadsheets will not be synced. They will only be able to access the Money in Excel pane if they have set up Money in Excel and logged in with the same Microsoft account that you have connected to Money in Excel.

Is this Microsoft Money?

Microsoft Money is a personal finance management program that Microsoft released over a decade ago. A lot has changed since then! Money in Excel is a brand-new offering that leverages new technology to provide you with a smarter and more secure personal finance management solution. We know that there are still Microsoft Money fans out there— we hope you try out Money in Excel and love it even more!

How can I unsubscribe from Money in Excel emails?

For the best experience, we recommend that you opt in to both Summary and alert emails and Promotional emails. Summary and alert emails provide personalized spending reports, account insights, and account alerts. Promotional emails notify you of new product updates, tips, and offers. To unsubscribe, go to the Settings tab in the Money in Excel pane > under Communications > opt out of Summary and alert emails and/or Promotional emails.

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